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1. Establish Goals

We conduct a kickoff meeting to understand your business' needs, goals and challenges. Learning where you want to go informs our plan to help you get there.

2. Immersion

We review your standard operating materials, sales mix, recipes, profit and loss statements, sales channels and guest reviews (online and in-house) to understand your current operating standards.

3. Sight Visit

We conduct a site visit to observe front- and back-of-house procedures and how they relate to your defined standards. After reviewing the competitive market to understand how your business fits into the local landscape, we assess your guest experience, taking a look “under the hood” to determine underlying challenges and roadblocks to your success.

4. Define Strategy

Upon the conclusion of our visit, we provide a debrief of initial findings, discussing proven strategies to improve your operations and overall performance.

5. Your Plan of Action

We create a detailed road map specifically for your organization, identifying both challenges and actionable steps for improvement and efficiency. Together, we review your report and determine how to implement the recommended changes.

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